FAQ

Of course, you can come to Runningstore in 4052 Ansfelden, Austria and try on, test and purchase running shoes, outfits, accessories and many other items that any runner will love. But please note that some items available in the online shop will not necessarily be in stock in our Runningstore because we use different warehouses for our online and our brick & mortar shops. We also ask for your understanding that our pricing policies differ in the Runningstore from those in our online shop due to different cost structures (overhead) for retail shops. In return, you receive much more detailed and custom consulting from our consultants in person at our Runningstore in Ansfelden, Austria.

Unfortunately, you cannot collect your online purchases at our Runningstore in Ansfelden. But do feel free to contact the Runningstore in Ansfelden about the availability of items in store. kontaktieren.

The only data we record during a simply visit to our site is that which gives us statistics concerning the browsing behaviour of site visitors as a whole. The use of our online shop is thus entirely anonymous unless you place an order or set up an account.

Any personal data we collect for this purpose is only that which is necessary to fill your order or to process any requests, such as your name, address, email address and phone number. The disclosure of this information is entirely voluntary.

Personal data is stored for as long as required by law and then deleted. We do not disclose your personal data to third parties.

We offer many of the most common and safest methods of payment. In addition to payment in advance, PayPal, Klarna and credit cards, we also accept Sofortuberweisung and offer direct debit.

We assure you that we will process your order as quickly as possible and get your items on their way to you. As a rule, we ship your order as soon as we receive payment or payment arrangements have been made (depending on your method of payment). If we receive payment for your order by 11 am on weekday morning (Austrian time), it will be sent the same day; otherwise your order will be sent the next business day. All shipments are insured and are sent via DPD or Austrian Post.   

We understand your frustration. Mistakes can happen even in the best of circumstances.

But you can be certain that, in the rare event there are delays or complications in the processing or shipment of your order or any other issue, we will find a rapid solution to the situation.

If you have not received your package within the normal usual delivery times, we ask that you please contact us quickly so we can clarify what’s going on and identify an appropriate solution.

Each return passes through several hands once it arrives: the package is opened and initially processed, the returned items are checked, and then our bookkeepers finish the process. The speed with which your return will pass through these steps depends on the item and how precisely the return slip has been completed as well as if there are any questions that need to be answered. So it can take anywhere from 3 to 10 business days to process a return after arriving in our warehouse. We work as quickly as possible to process your return, of course.

The processing time indicated refers to the time between the receipt of the return in our warehouse and the final step in our accounting department (arranging for a refund via bank transfer, PayPal, or to your credit card account) or sending a replacement item. Bank and post office processing times are outside our control and are not included in the processing time indicated.

All of the items offered in our online shop are, as a rule, in stock and ready for delivery; this does not mean that they will always be in stock in our Runningstore in Ansfelden, Austria. In the rare case that an item becomes unavailable after we have accepted and confirmed your order, we guarantee that we will notify you immediately and arrange for it to be restocked as quickly as possible provided that the manufacturer still has it in stock. We will let you know as soon as possible after finding out that your selected item is not available.