OUR QUALITY STANDARDS
Quality is our top priority!
This applies to our product range as well as for our consulting and our entire customer service: we want you have the best possible quality shopping experience with on-your-marks.at each and every time!
Not only are our employees specialists in their field, the technical solutions we use correspond to the latest (security) standards to guarantee a carefree shopping experience with us. We always use the utmost care whilst handling our products with proper storage and the best possible packaging included to ensure you always get a perfect product delivered to your door! Good quality service for us includes offering the fastest, most competent and reliable answers possible to enquiries by email or phone and delivering regular information on current topics and new products related to the sport of running in our newsletter or via Facebook.
Still not convinced? Then just place an order and put us to the test: we offer a no- risk, 100% money-back guarantee!
We focus on offering quality products!
When selecting items to offer in our online shop, we are uncompromising when it comes to insisting on high-quality materials and workmanship that offer the best value for the money. This means that we may sometimes not have every single product in our shop, but you can be certain that what we do carry has been precisely tailored to the needs and demands of running athletes.
We don’t carry any products, whether shoes, apparel, headlamps, socks, etc., that we have not first tested to ensure that they meet our high standards for quality, functionality and value. We are always on the look-out for new products that offer you the highest quality at the best prices.
It may, for example, happen that we won’t carry the new version of an item we once carried because it has not met our stringent requirements. This is why we do not carry complete product lines for any manufacturer. We will gladly advise you on the best alternatives or order a product we don’t normally carry from the supplier upon request.